Governance and scope
Confirm leaders understand the organisation’s SIL registration, service model and standards.
- Registration matches delivery.
- The governing body receives SIL-specific assurance.
- Leaders can compare performance across homes.
- Improvement actions have accountable owners.
Participant voice and decision-making
Look for evidence that participant preferences influence support and larger decisions.
- Communication preferences are current.
- Rights information is accessible.
- Workers can explain supported decision-making.
- Feedback produces visible learning.
Safeguarding and home-level practice
Test whether organisational controls are understood within homes.
- Safeguards are clear to workers.
- Risk trends are reviewed.
- Escalation responsibilities are understood.
- Privacy and dignity shape routines.
Workforce capability
Verify competency, not just attendance.
- Roles and competencies are defined.
- Induction is specific to participant and home.
- Supervision checks practice.
- Handover supports continuity.